Madozo™ Return & Exchange Policy

30-Day Money-Back Guarantee

At Madozo™, we want you to love your purchase! If you're not completely satisfied, we offer a hassle-free 30-day return and exchange policy from the date of delivery.

Return & Exchange Eligibility

You can return or exchange an item if:
✔ It doesn’t fit or you ordered the wrong size.
✔ It arrived damaged or defective.
✔ A part or accessory is missing.

Note: Items must be unused, unworn, and in original packaging to qualify.

Free Returns

✅ We Cover Return Shipping – Contact us at musta.tjioumus07@gmail.com to request a prepaid return label.
✅ No Hidden Fees – Your return is completely free!

Exchanges

✅ Easy Exchange Process – Need a different size or color? Just let us know, and we'll guide you through the process.
✅ Same Eligibility Rules Apply – Exchanges must meet the same return conditions.

How to Start a Return or Exchange

1️⃣ Contact Us – Email musta.tjioumus07@gmail.com with your order number and reason for return/exchange.
2️⃣ Receive Instructions – We’ll provide return details and a prepaid shipping label.
3️⃣ Inspection & Processing – Once we receive the item, we’ll process your refund or exchange within 2 business days.

Refund Processing

💳 Refund Timeline – Approved refunds are issued within 2 business days back to your original payment method.
⏳ Delayed Refunds? – If your refund hasn’t arrived after a few days, check your bank statement. If there’s an issue, contact us at musta.tjioumus07@gmail.com.